We’re here for you when you need us.

Ups and downs are a natural part of investing and we know they’re a big part of life, too. 

We also know money can play a significant role in our worries sometimes and a lot of people will have found the past couple of years tough on that front.

That’s why we’re here for you, whether it’s the money side of things on your mind, or you’re going through something less finance-oriented.

You can talk to us

If you are dealing with financial, physical or mental health issues at the moment, it’s important not to ignore them. Asking for help sooner rather than later is the first step in making sure things don’t get any worse.

No matter what the situation is, we’re here to help and can point you towards other services that could be useful too. 

If you could use some support, message our team through your in-app chat or email us. You can find a range of helpful companies and organisations further down the page.

Warning signs & triggers

Our mission is to get everyone investing but it goes beyond that. We want everyone to invest well and only when its right for them. That means forming healthy investing behaviours conducive to helping us all work towards our financial goals.

And while we always aim to approach investing sensibly, when we’re under stress some bad behaviours can creep in despite our best efforts. 

Making decisions under pressure can be especially difficult when money is involved, so we need to be careful about what we do when we’re vulnerable to our emotions or other outside influences.

If you find yourself trying to invest your way out of debt or taking excessive risk in the hope of quick gains to make up for losses, stop. 

That thought process is more akin to rash gambling than good investing and doesn’t reflect the measured approach to risk management that good investors aim to achieve.

Good investing begins once you have built up a cash reserve and addressed any unsecured debt first. If you have interest-bearing debt, investing is likely something best left until you have paid it off. 

That’s one of our principles for good investing, you can read our full list of tips to being a good investor here.

If you are developing signs of addiction or addictive behaviour around investing, pause what you’re doing and take a break from trading. Investing shouldn’t be a high-octane adrenaline ride, in fact it should be the opposite. 

Once you’ve set up a portfolio of diversified assets, often the best guidance is to do nothing. That can be easier said than done but it’s one of the most important behaviours to get right.

Manage risk by managing your behaviour

The mindset you bring to investing is an incredibly important element in forming a healthy relationship with managing your money.

If you are feeling stressed or worried about investing, reflecting on your behaviour could help. Are you focusing on the short-term too much? Are you jumping in and out of assets without doing your research?

It could be that simply slowing down and looking to the long term would help. But it might also be the case that you need a more pointed review of your approach to investing.

Controlled risk management is what all good investors aim for. If you find that risk is making you anxious or making you want to trade excessively, it could really help to take a break and ask yourself whether investing is for you.

How we can support you

If you’re finding it difficult to manage your relationship with money or there’s something else troubling you, we're here to help, so please get in touch if you need us. 

We’re here to listen and do our best to help.

We can also point you towards charities, organisations and support groups you might find useful. 

If you’d rather go straight there, here’s how to get in touch with them.

Samaritans

Emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide.

Call 166 123

Shout

Free, confidential, 24x7 text messaging support for anyone who is struggling to cope.

Text 85258

Mind

Advice and support to empower anyone experiencing a mental health problem.

Call 0300 123 3393

Step Change

Free debt advice based on a comprehensive assessment of your financial situation.

Call 0800 138 1111

Citizens Advice

Network of charities offering confidential advice online, over the phone, and in person, for free.

Call 0800 144 8848

National Debtline

Free and independent debt & budget advice over the phone and online.

Call 0808 138 7777

The Money Advice Service

Free and impartial money advice, set up by the government.

Call 0800 138 7777

GamCare

Leading national provider of free information, advice and support for anyone affected by problem gambling.

Call 0808 802 0133

PayPlan

100% debt free solutions, such as Debt Management Plan, Individual Voluntary Arrangement, Bankruptcy, & Debt settlement advice.

Call 0800 280 2816

Important information

This should not be read as personal investment advice and individual investors should make their own decisions or seek independent advice.

When you invest, your capital is at risk. The value of your portfolio, and any income you receive, can go down as well as up and you may get back less than you invest. Past performance is not a reliable indicator of future results.

Freetrade is a trading name of Freetrade Limited, which is a member firm of the London Stock Exchange and is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales (no. 09797821).