This is a pension plan that allows you to save for retirement in a tax effective way with the potential to invest in a wide range of investments.
This document sets out the main Terms and Conditions of the Freetrade SIPP that operates under the Scheme. They are subject to the provisions of the Trust Deed and Rules. If there is any inconsistency between the details set out in this document and the provisions of the Trust Deed and Rules, the Trust Deed and Rules prevail.
You can ask us for a copy of the Trust Deed and Rules.
Your application to join the pension plan confirms your agreement to these Terms and Conditions.
These Terms and Conditions, together with your application form and any other documents specified in the application declaration, form a legally binding agreement between you and us (Gaudi Regulated Services Limited and Gaudi Trustees Limited).
2.1 Certain terminology is used throughout these Terms and Conditions; unless otherwise stated the meaning of the words are defined below.
2.2 References to “we”, “us”, “our” or “ourselves” in these terms are references to both Gaudi Regulated Services Limited, in their capacity of Scheme Operator and Administrator and Gaudi Trustees Limited as Trustee.
2.3 References to “you” or “your” are to you as an investor in and a member of the Scheme following acceptance by us of a properly completed and signed application form and receipt of the first payment into your pension plan. It also, where appropriate, includes your personal representatives after your death and any person who is entitled to receive benefits (other than lump sum benefits) following your death.
2.4 The singular includes the plural and vice versa. The masculine includes the feminine.
3.1 The Scheme is a registered pension scheme under the Act.
3.2 The Scheme has been established and is governed by a Trust Deed and attaching Rules. Within the Trust Deed, Gaudi Regulated Services Limited has established the Scheme within the meaning of Part 4 of the Finance Act 2004. Gaudi Trustees Limited (the Trustee), as Trustee of the Scheme, has appointed Gaudi Regulated Services Limited (the Administration Company) to administer the Scheme.
3.3 The Trustee will hold the individual fund in its name and the Administration Company will administer the fund in line with the Trust Deed and Rules, and the Act.
3.4 Gaudi Regulated Services Limited (Scheme Operator) is authorised by the Financial Conduct Authority to ‘establish, operate and wind up personal pension schemes including SIPPs’. The Scheme Operator will administer the Scheme in accordance with the Scheme Trust Deed and Rules.
3.5 The reference source for any conflict between these Terms and Conditions, the Trust Deed and Rules or any other documentation will always be the Act.
4.1 Nothing provided to you by us, whether verbally or in writing, should be construed as financial, investment or tax advice as defined by the Financial Services and Markets Act 2000, unless expressly stated.
4.2 Unless we tell you this is not the case, you will be treated by us as a retail client as classified by the Financial Conduct Authority.
4.3 If you are 50 or over there is a free and impartial service to help you understand what your choices are and how they work. This can be accessed online, over the telephone or face to face - see www.pensionwise.gov.uk.
4.4 It is strongly recommended that prior to accessing your pension benefits you seek advice from a suitably qualified financial adviser or obtain guidance from Pension Wise.
5.1 By agreeing and accepting the application declarations you are making certain declarations about your eligibility to join the Scheme and claim tax relief as well as agreeing to open your pension plan and to become a Scheme member on these terms and also accept the Trust Deed and Rules.
5.2 Membership of the Scheme is dependent on you supplying suitable documents or other evidence in order that your identity can be established by Freetrade in order to ensure compliance with Anti-Money Laundering legislation and any other regulations that may apply from time to time. Freetrade reserves the right to use online systems and checks to verify your identity and address.
5.3 Membership of the Scheme is at the discretion of the Administration Company.
5.4 Your membership will formally commence from the point at which the first payment into your pension plan clears. At this point any applicable fees will become payable.
6.1 If you are eligible, you may make one-off contributions to your pension plan, subject to any minimum amount of contribution set by us from time to time. 6.2 Contributions can be made through a transfer of money via Apple Pay, Google Pay and bank transfer or other methods Freetrade may allow at its discretion from time to time.
6.2 Contributions can be made through a transfer of money via Apple Pay, Google Pay and bank transfer or other methods Freetrade may allow at its discretion from time to time.
6.3 Personal contributions will normally be treated as having been paid net of basic rate tax, which we will claim on your behalf from HMRC to the extent that you are due tax relief on the contribution. HMRC may take several months to process the tax reclaim and the money reclaimed is not available for investment until we receive it from HMRC. You are responsible for informing us if you are not entitled to tax relief on all or part of your contribution. As a guide, circumstances where you may not be entitled to tax relief on your contribution are where, at the end of the tax year, your contributions exceed the higher of £3,600 (the ‘basic amount’ as amended from time to time) or 100% of your relevant UK earnings subject to the Annual Allowance or the lower Money Purchase Annual Allowance, which applies once you start drawing benefits flexibly.
6.4 You are responsible for claiming any tax relief above the basic rate of income tax to which you are entitled, directly from HMRC.
6.5 When completing the application declaration, amongst other things, you are confirming that your contribution is eligible for tax relief. We do not accept personal contributions that are not eligible for tax relief.
6.6 If you make contributions to your pension plan which, when combined with contributions to other UK pension schemes, exceed the amount on which you are entitled to tax relief, we may agree to refund the excess contributions to you provided there is sufficient cash in your fund to make the refund to you and repay any amounts due to HMRC. Any investment loss or growth in respect of a refunded contribution will be deemed to be outside the Scheme.
6.7 If you are liable to an Annual Allowance charge and you qualify and give notice under ‘Scheme Pays’ legislative provisions for your pension plan to pay some or all of the charge to HMRC, you agree that you will only give such notice where there is sufficient cash available in your pension fund to pay the charge. If you do give notice and there is insufficient cash available in your pension fund then the Administration Company may direct the Trustee to dispose of assets within your pension fund sufficient to pay the charge. You agree and understand that if there is insufficient cash within your pension fund that you are personally liable to pay the charge and indemnify us against any liability to do so.
6.8 Your Pension Input Period, as defined by the Act, will start on the first day you make a contribution and will end on the following 5th April. Subsequent periods will then run from 6th April to 5th April in future years.
7.1 The Administration Company may, at its discretion, accept transfers of benefits in the form of cash from other registered pension schemes, subject to the Trust Deed and Rules, and the Act.
7.2 We will not accept transfers of defined benefits or safeguarded rights of any size.
7.3 For all transfers it is your responsibility to ensure a transfer of pension benefits is in your best interests. Consequently, you should consider taking advice from a suitably qualified financial adviser. As described in the Advice section above, we do not provide advice. Our acceptance of a transfer is in no way an endorsement of the suitability for you of the transfer.
7.4 Transfers in of crystallised funds are not currently allowed.
7.5 The Administration Company reserves the right to refund a transfer (whether in part or whole) which has been made in error without your authority.
7.6 Where you request the Administration Company to apply for a cash transfer from an existing pension scheme you take responsibility for arranging disinvestment of any assets held within that pension scheme. We will not give disinvestment instructions to the existing pension scheme provider and accept no liability for delays in concluding the transfer as a result of disinvestment instructions not having been received or actioned by the transferring pension scheme provider.
8.1 When you initially join the Scheme or receive transfers into your pension plan you are entitled to a 30 day cancellation period. This gives you the right to change your mind.
8.2 Where investments are made during this 30 day cancellation period, and we receive a valid notice of cancellation signed by you, you will be responsible for subsequently instructing disinvestment. We will not be liable if the amount realised is less than the cost of acquiring the assets and we will be entitled to charge your pension plan an amount to cover our costs. We will notify you of the costs involved. Where costs have been incurred by third parties, the amount incurred will be deducted from any amount returned.
8.3 Where you decide to exercise your right to cancel in respect of a transfer, we will attempt to pay the funds back to the scheme or arrangement from which the funds have been received. The previous scheme or arrangement may refuse to take back the funds, or may only accept them on revised terms, which are not acceptable to you, in which case you will be responsible for nominating a new registered pension scheme to which the funds can be transferred.
8.4 Where you decide to exercise your right to cancel, we are entitled to retain any fee for setting up your pension plan but do not normally do so.
8.5 It is only possible to invest cleared funds. There are, however, certain situations where funds are received in respect of a contribution or transfer that subsequently fail to clear once investments have been made. In these circumstances, we may dispose of the assets without consulting you. We will not be liable if the amount realised is less than the cost of acquiring the assets and we will be entitled to charge your pension plan an amount to cover our costs. We will notify you of the costs involved.
9.1 Payments in to the Freetrade SIPP will be made to a Trust Bank Account held with Lloyds Bank on behalf of your Freetrade SIPP. Trust bank accounts are segregated from those of the Trustee. The account is a pooled account so that in the event of a bank’s failure your claim will be for a share of the cash held in all such accounts held at the bank. The Trustee is responsible for the selection and monitoring of the chosen bank(s) but is not responsible for any acts, errors, omissions or default on the part of such bank(s). No minimum balance will be retained.
10.1 The pension plan can hold cash in the Scheme bank account and investments that are made available to you via the Freetrade mobile app.
10.2 Investments will be held in the name of a nominee who is Freetrade Nominees Limited on behalf of the Trustee who remains the beneficial owner. For overseas investments these may be held by an overseas custodian.
10.3 Any investment income, including interest, or capital gains from your pension plan investments will be held by the Trustee on your behalf and will form part of the assets and, therefore, value of your pension fund.
10.4 The Administration Company will only act in accordance with directions from you, other than where the following sub-clauses apply, in which case the Administration Company has discretion to direct the Trustee to dispose of investments without consultation with you or your prior agreement;
10.4.1 where, in our opinion, the continued retention of an investment would or may be unlawful;
10.4.2 where, in our opinion, the continued retention of the investment would or may impose tax or other costs which your fund may not be able to meet;
10.4.3 the investment needs to be disposed of to meet any tax liability or other liabilities or costs (including our own incurred in the administration of your pension plan);
10.4.4 the investment is no longer a permitted investment;
10.4.5 to comply with a court order; or
10.4.6 to pay out death benefits.
10.5 You are responsible for any investment decisions you make. We, Freetrade and Custody Provider(s) cannot be held liable for any losses arising from your investment decisions.
10.6 Where appropriate and as required, you authorise the Administration Company to accept the terms and conditions of third-party investment providers on your behalf.
11.1 You are only permitted to invest your pension fund in the investment options made available via the Freetrade mobile app and you give your instructions for investment via those facilities. 11.2 The investment options that are made available to you, which may be changed from time to time, are subject to them being and remaining permitted investments.
11.3 The Operator and Trustee of the Scheme has the discretion to determine whether any investment is a permitted investment under the Rules of the Scheme.
11.4 Freetrade undertakes to ensure that any investments made available meet the requirements of the Operator and Trustee regarding permissibility. Where Freetrade is in any doubt as to the permissibility of any investments, they will refer the matter to the Operator and Trustee who may instruct Freetrade to not make any further payments into such investments and to disinvest from such investments. You will be informed of any such actions but your permission for such actions to take place is not required.
11.5 We cannot be held liable for any losses arising from any change to the investment options made available nor where further investment is suspended or disinvestment is required due to an investment no longer being permissible.
12.1 Borrowing including overdrafts and accounts going overdrawn, is not permitted.
13.1 The Administration Company on behalf of the Trustee has discretion to transfer the value of your pension fund to another registered pension scheme or qualifying recognised overseas pension scheme. This will be done as soon as practicable upon request. Any accrued administration fees and tax charges will be levied prior to transfer together with any costs incurred in disposing of pension fund assets. The transfer will be made in the form of cash and be subject to current legislation and HMRC rules.
13.2 We will not transfer benefits in accordance with these Terms and Conditions unless we are satisfied as to each of the following:
13.2.1 we have proper authority to make the transfer;
13.2.2 we are in receipt of all the necessary documentation;
13.2.3 we have received all the fees due to us;
13.2.4 all liabilities and costs have been satisfied by your pension fund; and
13.2.5 making the transfer is not likely to prejudice any protected benefits, or be unlawful or be made to an unrecognised or unregistered scheme or be made to a scheme suspected of being involved in a scam or pensions liberation.
13.3 We do not accept liability in respect of delays in completing the transfer due to carrying out all reasonable checks in accordance with the provisions of this Transferring out section nor where we refuse to transfer due to our findings.
13.4 In some circumstances it may be necessary for us to delay the transfer of benefits, for example, where an investment is no longer readily realisable. Such circumstances could lead to you having to defer transferring or taking benefits. We will advise you where this is likely to be the case.
13.5 Pension transfers to another provider are only allowed in the form of cash. Where you instruct us to transfer your pension fund, you will be responsible for arranging disinvestment through the Freetrade mobile app . The Administration Company does not accept any liability in respect of delays in the completion of your transfer arising as a result of delays in the disinvestment process.
14.1 The Freetrade SIPP does not currently offer a facility to provide pension benefits.
14.2 You will be eligible to receive pension benefits on attaining normal minimum pension age but may be paid earlier if ill health conditions, as defined by the Act, are applicable.
14.3 If you wish to start taking benefits from your Freetrade SIPP you will need to request us to transfer some or all of your pension fund to another registered pension scheme you have selected that can provide your required form of pension benefits. This process will be subject to the Transfer Out provisions of these Terms and Conditions
14.4 If you suffer from serious ill health, as defined by the Act, a Serious Ill Health Lump Sum may be paid from the pension plan. There is no minimum age.
14.5 On your death your pension fund can be used to provide your beneficiaries, selected at our discretion, with a lump sum or used to buy an annuity. If death occurs before your 75th birthday then the death benefit payments will generally not be subject to tax unless the death benefits have not been settled within the two years of notification of your death. If death occurs on or after your 75th birthday then the death benefits are generally subject to tax at the recipient’s marginal rate of income tax.
14.6 You, or we at our discretion, may at any time use your pension fund to purchase benefits by way of an appropriate policy or contract with an insurance company.
14.7 We will not pay benefits in accordance with these Terms and Conditions unless we are satisfied as to each of the following:
14.7.1 we have proper authority to pay the benefits;
14.7.2 we are in receipt of all the necessary documentation;
14.7.3 we have received all the fees due to us;
14.7.4 all liabilities and costs have been satisfied by your pension fund;
14.7.5 all outstanding transfers have been received by your pension fund;
15.1 You will be able to view the value of your pension plan whenever you like via the Freetrade mobile app.
15.2 Once a year we are required to send you a `Statutory Money Purchase Illustration’ based on the current value of your pension plan. It will provide you with an estimate of what your pension plan may be worth in today’s terms by the time you reach your selected retirement age.
15.3 If your contributions exceed the Annual Allowance or Money Purchase Annual Allowance, if applicable, we are required to send you a Pension Savings Statement. You are required to use the information in the statement to report the excess contribution to HMRC who will then levy the appropriate tax charge on you.
15.4 If you flexibly access benefits for the first time via another pension arrangement you must tell us within 30 days and provide the date it occurred.
15.5 We will provide all of the above documents to you via the Freetrade mobile app unless otherwise advised.
15.6 You agree to review the above documents on receipt and advise us immediately of any errors or discrepancies. We cannot be held liable for any loss as a result of errors or discrepancies that you should reasonably be aware of but failed to notify us of.
16.1 If you carry out an action in respect of your pension plan that is unlawful or contrary to the Trust Deed and Rules, the Act or other legislation, or any other action that results in a liability or cost to your pension plan or the Scheme, you are required to indemnify us against any such liability or cost and we are entitled to recover any such claims, costs and expenses from your pension fund. Where insufficient cash is held within the Scheme bank account, we may require you to dispose of assets or investments within the pension fund to meet the shortfall. If there is still a shortfall to cover the costs or liability, we may require you to pay us the amounts due.
17.1 You are entitled to receive tax relief on your personal contributions to the pension plan, subject to the limits prescribed by the Act and current legislation. Where you exceed these limits, or if for any other reason tax relief is not available on your contribution, we may deduct from your pension fund a sufficient amount to account for the excess tax relief and repay it to HMRC. You are required to inform us where you believe you may have contributed more than the limit.
17.2 The Act also sets a limit as to the combined total of pension benefits that can be built up within registered pension schemes without incurring additional tax charges. This limit is known as the Lifetime Allowance. Where your combined pension benefits exceed this figure, subject to any protection you may have in place, a tax charge will be incurred at the point you crystallise your benefits, to the extent that your crystallised funds exceed the Lifetime Allowance. At the time of taking any benefits from your pension plan or at age 75 where you still have funds under this pension plan, you are required to inform us of the percentage of the Lifetime Allowance you have already used up in order that we may calculate whether you have exceeded the Lifetime Allowance and the extent of any tax charge due. Where a tax charge is incurred, we will deduct from your pension fund the necessary amounts to meet the tax charges related to the Lifetime Allowance being exceeded. We will tell you where this is the case and inform you as to the tax charge amounts.
17.3 We may also be liable from time to time to other tax charges, including a scheme sanction charge in relation to your pension plan if a tax chargeable payment is made. Where such tax charges are incurred, other than through any fraud, negligence, or breach of regulatory duty on our part, you agree to us deducting the necessary amounts from your pension fund to meet the tax charges due. Where your pension fund is unable to meet the payment of the tax charge, we may require you to pay us the amounts due.
18.1 Please see the `Charges Schedule’ for details of all fees and charges, and associated policies.
18.2 The `Charges Schedule’ forms part of these Terms and Conditions and therefore you will be deemed to have agreed to the charges and fees when accepting these Terms and Conditions through applying for the Freetrade SIPP.
18.3 We receive payment for the administrative work we undertake in respect of the Freetrade SIPP under separate commercial agreements and therefore we do not charge you or your pension plan directly for the work we undertake. If a situation were to arise where we were unable to continue to receive payments via the separate commercial arrangements then we reserve the right to commence charging you or your pension plan directly for the continued administration of your pension plan. We do not expect this to happen but if it does we will issue amended Terms and Conditions including details of our charges and giving you 30 days’ notice.
19.1 We require you to provide us with all accurate information that we may reasonably require in order to administer your pension plan and fulfil our obligations under these Terms and Conditions.
19.2 All communications, whether from you or us, must be in English.
19.3 Unless otherwise specified in these Terms and Conditions, communications (including instructions and notices) for the purpose of these Terms and Conditions and the administration of your pension plan should be given via the secure Freetrade mobile app.
19.4 Where the Freetrade mobile app is not available or is unsuitable for communications, communications may be given to us, using the contact details on the last page of this document.Orally. We reserve the right to refuse to act on any instruction until written instruction is received.In writing. This may be delivered personally, posted or emailed. Any communication by email must be from the verified email address we have on record for you.
Orally. We reserve the right to refuse to act on any instruction until written instruction is received.
In writing. This may be delivered personally, posted or emailed. Any communication by email must be from the verified email address we have on record for you.
19.5 Our communications with you, including confidential information will normally be via the secure Freetrade mobile app. However, we reserve the right to send communications directly to you via the email address or your permanent residential address you supplied as part of the application. You are required to provide details of any change to your email address or permanent residential address and therefore you will be deemed to have received any communication we send directly to you via either of these addresses.
19.6 We may telephone you at any reasonable time to discuss your pension plan without having been expressly invited by you to do so; in good faith rely on any communication which we reasonably believe to have been issued by you or your agent; rely upon any information provided by you in accordance with these Terms and Conditions; require you to make an instruction to us in writing before acting upon it; decline to accept or act upon any communication which we reasonably believe not to have been issued in accordance with the provisions of these Terms and Conditions, or if we reasonably consider that compliance with such communication would be impracticable or would give rise to a breach of any applicable law or regulation. In such circumstances we will use our reasonable endeavours to tell you promptly. We deem any communication received after 5.00 pm on a business day, or on a day other than a business day, to have been received on the following business day.
19.7 Where, in these Terms and Conditions, a period of notice is to be given to you, that period of notice will be calculated from the date on which the notice was sent to you. The exceptions to this are the pension plan cancellation notice, for which the period of notice commences from the date the first payment is received into your pension plan, and transfer and drawdown cancellation notices, for which the period of notice commences from when you can reasonably be assumed to have received it.
20.1 We need to know basic personal information in order to provide the services you have engaged us to provide.
20.2 Gaudi Trustees Limited and Gaudi Regulated Services Limited are committed to protecting and respecting your privacy. Our Privacy Statement is to let you know:
how and why we collect personal information;
what we do with it;
when and why we share it with other organisations;
how long we keep it; and
the rights and choices you have with regard to your personal information.
Gaudi Regulated Services Limited (GRSL) and Gaudi Trustees Limited (GTL) will be known as the ‘Controller’ of the personal information you provide to us. The company registration number for Gaudi Regulated Services Limited is 06638918 and the registered address is: 2 Oakridge Office Park, Whaddon, Salisbury, SP5 3HT.
Contacting us regarding your privacy
If you have any questions about how we have handled your personal information or wish to raise a complaint about how we have handled your personal information, you can contact our Data Protection Officer at SIPP@Gaudiltd.co.uk
If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). For further information about the ICO and their complaints procedure https://ico.org.uk/concerns/.
How we collect personal information
You, your financial adviser or your employer may give us information about you by completing application forms (paper versions or our online services) or by contacting us by phone, email or letter.
The personal information we gather may include, but is not exclusive to:
Date of birth
National Insurance number
Pension reference number
Bank account details
Medical information (in certain limited circumstances)
Any further information required as part of a product application
Why we need it
We need to know basic personal information in order to provide you with the services you have engaged us to provide and to ensure that your pension is administered as efficiently as possible. This includes such information as is required to comply with all legal and regulatory requirements. We will not collect personal information from you that we do not need in order to provide the services we have agreed to provide to you.
We may use your information for testing our systems, if we do this your personal information will be anonymous so that it cannot be identified. We hold personal information securely and limit access to those who need to see it.
What we do with it
The personal information we collect may be transferred to, and stored at a destination outside the European Economic Area (EEA), this could be to another company within the Gaudi group of companies or to external service providers working on our behalf.
Where any such processing takes place, appropriate controls, such as adoption of agreements containing the appropriate standard clauses, will be put in place to ensure that the personal information is protected to the same standard as if it were in the UK.
How long we keep it
In most circumstances we will retain personal information for the lifetime of a plan or product or for up to seven years after the end of the relationship with us e.g. where a plan is transferred to another provider or closed following the payment of benefits. This is to ensure we comply with our retention obligations, as set out by the Financial Conduct Authority (FCA) and other regulatory and legislative requirements.
Certain circumstances dictate that we retain some specific information for longer, e.g. pension transfer information, HMRC tax records etc.
Our retention obligations are reviewed on a regular basis to ensure that we do not keep personal information longer than we are legally obliged to.
Sensitive personal information
It may also benefit you to notify us of any health condition or disability you have, so that we are aware of these conditions and how they affect you. This will allow us to take any reasonable steps to accommodate specific needs or requirements you have when providing our services to you. This type of information is known as “special category information”, also referred to as ‘sensitive personal data’, we require your explicit consent to process this data.
What are your rights?
Under data protection legislation, you have several rights regarding the use of your personal information as follows:
If at any point you wish to either confirm whether your personal information is being processed and/or access the information we hold on you, you can request to see this information, we will respond to any request within one month.
You are entitled to have your data corrected if it is inaccurate or incomplete.
You are entitled to have information deleted if it is no longer needed or there is no longer a legitimate reason for the processing.
You have the right to object to the processing of your personal information (note that this only provides you with the right to raise your objections, and is not a blanket right to have any and all processing ceased).
22.1 As a result of force majeure, we may be unable, wholly or in part, to carry out some or all of our obligations in relation to your pension plan. In this event, unless you might reasonably be expected to be aware of the circumstances, we will to the extent practicable in our opinion, give you prompt notice of that force majeure with reasonable particulars of it and, insofar as known, the probable extent to which we will be unable to perform or be delayed in performing the relevant obligation(s).
22.2 For the purposes of these terms, force majeure includes:
22.2.1 nationalisation, expropriation, prohibition, intervention, direction or embargo;
22.2.2 imposition by any governmental or quasi-governmental authority of currency restrictions, exchange controls or other charges or restraints affecting your pension plan or the investments and assets allocated to it;
22.2.3 inability or delay in obtaining governmental or quasi-governmental approvals, consents, permits, licences, authorities or allocations;
22.2.4 acts of war (declared or undeclared), terrorism, insurrection, revolution, civil disturbance, riot, blockade or other disturbance;
22.2.5 strikes, lockouts, other industrial action or other interferences with work;
22.2.6 failure or disruption of any relevant stock exchange, including depositories, settlement systems or markets;
22.2.7 widespread failure or disruption of computer systems, including electronic mail systems; and
22.2.8 earthquake, storms, floods, lightning, fire, explosions or similar natural events.
23.1 These Terms and Conditions, as varied from time to time, will continue until your membership of the Scheme ceases.
23.2 We may amend any of the provisions of these Terms and Conditions by giving you at least one month’s notice.
24.1 If you have a complaint about your Freetrade SIPP or the services provided, you should send it via either the Freetrade mobile app, email to email@example.com or in a letter to Freetrade at the address shown on the last page of this document. The complaint will be dealt with in line with our complaints procedure, a copy of which is available on request. If the matter is not dealt with to your satisfaction, you can refer your complaint to:
The Pensions Ombudsman
10 South Colonnade, Canary Wharf, E14 4PU
Telephone 0800 917 4487
Or alternatively to:
The Financial Ombudsman Service,
Exchange Tower, London, E14 9SR
Telephone 0800 023 4567
Making a complaint will not prejudice your right to take legal proceedings.
24.2 We contribute to and are covered by the Financial Services Compensation Scheme (FSCS). The FSCS is there to provide compensation to individuals if an FCA regulated firm they are engaged with is unable to meet claims made against it. There are limits that apply to the amount of compensation you can receive. Full details about the compensation scheme can be found on their website www.fscs.org.uk
24.3 Some, but not all, investments held by your pension fund may also be similarly covered by compensation schemes. It is your responsibility, together with your advisers, to establish where this is and is not the case.
25.1 These Terms and Conditions will be governed by and constructed in accordance with English Law.
Contacting the Freetrade SIPP
The Scheme Administrator of the Freetrade SIPP is Gaudi Regulated Services Limited.
The Trustee of the Freetrade SIPP is Gaudi Trustees Limited and the Operator is Gaudi Regulated Services Limited.
The contact details for Freetrade are:
32-38 Leman Street
Chat function via the Freetrade mobile app or the Freetrade website.
There is currently no dedicated phone helpline.
Freetrade is a trading name of Freetrade Limited, which is a member firm of the London Stock Exchange and is authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 783189). Registered in England and Wales (Company Number: 09797821) at 32-38 Leman Street, London. E1 8EW.
“Gaudi” refers to the applicable entities of the Gaudi Group including Gaudi Limited (Company Number: 6502014), Gaudi Regulated Services Limited (Company Number: 6638918) and Gaudi Trustees Limited (Company Number: 7898388) each being registered in England and Wales at 2 Oakridge Office Park, Whaddon, Salisbury. SP5 3HT.
Gaudi Regulated Services Limited is authorised and regulated by the Financial Conduct Authority. (Firm Reference Number: 488015).
You can check out these details on the Companies House website at www.gov.uk/government/organisations/companies-house and the FCA’s website at www.fca.org.uk/register.