FAQs
If you’re not a Freetrade customer yet
- 01Tap here to open your Freetrade account.
- 02
- 03Sign the ISA declaration, and choose annual billing to ensure you qualify for this cashback offer..
If you’re an existing customer
- 01
- 02You can add an ISA when you upgrade to Standard or Plus. If you’re already on one of these plans, open your ISA by going to your 👤 Profile > Open a stocks and shares ISA. Sign the ISA declaration, and you’re ready to go!
- 01Make sure you have opened your Freetrade ISA.
- 02Fill in our quick ISA transfer form. You’ll need to provide the below information:
- National Insurance Number
- Name of your existing ISA provider and your account or reference number
- Approximate transfer value
- 03Sit back and relax. We’ll be in touch to process the rest!
A transfer in the context of this campaign is the transfer of an existing ISA from another provider to a Freetrade ISA.
Putting money into your ISA via top-up, or transferring cash between accounts, won’t qualify for cashback.
No, transferring an ISA keeps investments in the tax wrapper, and so will not count further toward your allowance.
No, top-ups don’t qualify for cashback. Nor do cash moves (i.e. if you move cash from your General Investment Account to your ISA).
You must transfer an existing ISA from another provider to Freetrade in order to qualify for cashback.
Cashback will be paid for transfers of at least £10,000.
If you transfer multiple ISAs, we’ll sum them up and pay cashback if, in aggregate, they exceed £10,000.
For example, if you transfer a £6,000 ISA and a £5,000 ISA, you will qualify for £150 cashback.
The amount you receive will depend on the final transfer amount.

Cashback is capped according to the aggregate of all transfers made during the campaign period, not on each individual transfer.
For example, if you do a £50,000 and a £21,000 transfer, your total transfer value is £71,000 and you will get a £500 cashback.
If you close, or transfer your ISA elsewhere, you will no longer qualify for cashback. Similarly, if you withdraw from your ISA before your cashback is paid, this will be deducted from your “final transfer amount”, and could result in you no longer qualifying for cashback, or falling into a lower tier. See our terms and conditions for more details.
Cashback will be paid within 90 days of your transfer completing if you have qualified for the offer.
Cashback will be paid within 90 days of your transfer completing if you have qualified for the offer.
If you transfer multiple ISAs, we’ll pay cashback within 90 days of each transfer completing, so long as the total value of the ISAs you have transferred are more than £10,000.
Cashback will be paid within 90 days of your transfer completing if you have qualified for the offer.
Check you qualify:
- 01Have your transfers completed yet?
- 02Have you transferred at least £10,000 in ISAs?
- 03
If you answer ‘yes’ to all the above criteria, and your transfer(s) completed more than 90 days ago, you can contact us via the in-app chat or email freeshare@freetrade.io and we’ll investigate. 🕵️
Important: If you close, or transfer your ISA elsewhere, you will no longer qualify for cashback. Similarly, if you withdraw from your ISA before your cashback is paid, this will be deducted from your “final transfer amount”, and could result in you no longer qualifying for cashback, or falling into a lower tier. See our terms and conditions for more details.
This offer is open to all Freetrade customers, new and existing, who transfer an ISA to Freetrade between 18 October and 31 December 2024.
No, your cashback will be paid into your General Investment Account (GIA). This is to avoid the risk of customers exceeding their annual £20,000 ISA allowance.
You are free to move it from your GIA to your ISA once it’s been paid.
No problem. Although you must initiate your transfer(s) by this date, you have until 28 February 2025 for them to complete.
If the transfer takes longer than this for reasons outside of your control, we’ll still honour the offer.
If you close, or transfer your ISA elsewhere, you will no longer qualify for cashback. Similarly, if you withdraw from your ISA before your cashback is paid, this will be deducted from your “final transfer amount”, and could result in you no longer qualifying for cashback, or falling into a lower tier.
After you have received your cashback, we ask you not close or transfer (all or part of) your ISA elsewhere within 365 days of your transfer completing. If you do decide to close or transfer your ISA elsewhere, we reserve the right to clawback the cashback you’ve received under this promotion.






