Your pension plan membership will start when the first payment (contribution payment or pension transfer payment) is received into your pension plan. Up until receipt of the first payment you can withdraw your application for pension plan membership. Please note that it may not always be possible to stop a payment if it is in the final stages of being sent.
When your pension plan membership starts you have a legal right to cancel your pension plan within 30 days. However, please note if payments have already been invested you may get back less than you paid in due to investment costs and a fall in investment value. Please note that some transferring schemes may not accept a return of a pension transfer payment or may only accept it on alternative terms which may not be acceptable to you. Under those circumstances you may choose to keep the pension transfer payment within this pension plan or arrange for a pension transfer to an alternative registered pension scheme of your choice that will accept the pension transfer payment.
Information about your right to change your mind will be included in your Welcome Email. If you do wish to withdraw your application or cancel your pension plan you should send us a message via our in-app chat in your Freetrade mobile app. You must send it no later than the 30th day after the first payment has been received into your pension plan. If you go beyond this time limit we are not allowed to cancel your pension plan or to return contribution payments received.
