As required by our regulator, the Financial Conduct Authority (FCA), below are the latest complaint figures for Freetrade Limited.
Data published relates to Freetrade Limited clients only.
|
Number of complaints opened by volume of business (provision at reporting date)
|
Number of complaints opened
|
Number of complaints closed
|
% closed within 3 days
|
% closed after 3 days but within 8 weeks
|
Percentage upheld
|
Main cause of complaints opened
|
|
Decumulation
|
4.46 per 1000 policies in force |
107 |
81 |
1.23% |
95.06% |
48.15% |
General Admin / Customer Service |
|
Investments
|
1.05 per 1000 client accounts |
489 |
384 |
1.30% |
96.61% |
41.41% |
General Admin / Customer Service |
Firm Name: Freetrade Limited
Group: Freetrade Group
Period covered in this report: 1 January to 30 June 2026
