As required by our regulator, the Financial Conduct Authority (FCA), below are the latest complaint figures for Freetrade UK Ltd.
Data published relates to Freetrade UK Ltd clients only.
|
Number of complaints opened by volume of business (provision at reporting date)
|
Number of complaints opened
|
Number of complaints closed
|
% closed within 3 days
|
% closed after 3 days but within 8 weeks
|
Percentage upheld
|
Main cause of complaints opened
|
|
Decumulation
|
4.46 per 1000 policies in force |
107 |
76 |
1.32% |
97.37% |
48.68% |
General Admin / Customer Service |
|
Investments
|
1.05 per 1000 client accounts |
490 |
348 |
1.44% |
97.41% |
41.67% |
General Admin / Customer Service |
Firm Name: Freetrade Limited
Group: Freetrade Group
Period covered in this report: 1 January to 30 June 2026
