We collect and process some of your personal information to allow us to operate as a business, provide you with our services and to meet the legal obligations we have as a regulated financial services firm.
As a technology company we also use a number of third parties to carry out certain business functions which may require us to share your information with them.
This privacy notice details the personal information we collect and use, how we look after it, and the circumstances in which we may share it with someone else. It also sets out your rights around how we handle your information and lets you know how to contact us if you have any concerns.
Freetrade Limited is a company registered in England and Wales with company number 09797821 with its registered office address at 10 Devonshire Square, London, England EC2M 4YP. Freetrade Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 783189). Freetrade Limited ise registered with the Information Commissioner’s Office (ICO), the UK regulator for data protection matters, under number ZA179260.
Freetrade Europa AB is a company registered in Sweden with company number 559285-0696 with its registered office address at c/o Covendum, PO Box 4011, Katarinavägen 15, 116 45 Stockholm.
Freetrade Limited and Freetrade Europa AB act as independent controllers of your information, (which means we decide independently what information we collect and how it is used for our own separate purposes and processing).
Throughout this privacy notice, we will refer to these companies together as “Freetrade”, “we”, “our” or “us”.
If you have any questions about this privacy notice please email us or write to us at 10 Devonshire Square, London EC2M 4YP. You can also ping us on live chat through the app!
To provide you with our services, we collect and use the following personal data about you at various points during your interactions with us. Personal data is information which relates to an identified or identifiable living individual, either on its own or combined with other available information.
Technical information on how you use our website including your IP address, device type and approximate location.
Information we may receive about you from third parties we work with, for example an identity verification service.
If you have provided us with your consent to do so we may send you certain direct marketing communications through various channels, including email, push notifications and post. You can withdraw this consent by contacting us in the app or by email.
Where you have used our services before, we may use your information to send you marketing messages about similar services that we think (based on the information you have provided to use) would be of interest to you. If you no longer wish to receive these messages, you can opt out at any time by clicking “unsubscribe” in the message, by contacting us in the app or by email.
We only process your information where we have a lawful basis for doing so. There are 6 main lawful bases which organisations can rely on. The most relevant to our business are:
We adopt robust security measures to prevent unauthorised access, disclosure, modification or erasure of your personal information.
These measures include:
If an event or incident affecting your personal data occurs, we will keep you informed. We may also need to notify the regulator (where required under data protection law) and if we make decisions about your data jointly with another party (for example, a third party marketing provider), we may need to notify them.
Your information is processed and stored at our operating offices as well as on servers managed by our hosting providers.
In some circumstances, your information may be stored or transferred somewhere outside of the UK or the European Economic Area (EEA) (for example, where it is processed by our staff, or the staff of a third party we contract with, who operate outside the UK and/or EEA). In these situations we have contracts in place to ensure information is protected to the same standards as it is in the UK and/or EEA.
Your information is shared with employees of Freetrade who require it to run your account, resolve any issues or queries, improve our product and services, or contact you about features you may be interested in where we have your consent to do so.
Some of your information is processed by third parties we use to provide different elements of our service. We conduct due diligence on these third parties, to make sure your information is handled securely and only allow third parties to process your personal information where it is required for them to carry out their function.
Your personal data may be processed by third parties that we use to provide the following services:
As part of our onboarding checks we search your record at credit agencies. This leaves a ‘soft footprint’ on your file which is not visible to lenders and does not impact your credit rating.
We may share your personal data with our group companies and professional advisers (e.g. our accountants or legal advisers) where we require specialist advice to help us conduct our business. We may also share it with any actual or potential buyer of our business.
NB: If you sign up for the Freetrade SIPP, we will be sharing personal data with Gaudi Regulated Services Limited and Gaudi Trustees Limited. We collect this personal data as a controller, and transfer it to Gaudi, who are an independent controller. For more information about how Gaudi use your personal data, please see Gaudi’s privacy statement here.
We never sell any of your personal information.
We store your information for the duration of time required by the purpose under which we collected the information. Information we collect:
You have rights under the law and this privacy notice in relation to your personal data. If you would like to make a request in relation to these rights, then please contact us by email. You have the right to:
If you have any questions about this Notice, how we handle your personal data or you are looking to exercise one of your rights, then please contact us via email and we will do our best to resolve the matter.
If you are unhappy with the way we collect and use your personal data, you can complain to the Information Commissioner’s Office (ICO) or another relevant supervisory body, but we hope that we can respond to your concerns before it reaches that stage.
More information can be found at https://ico.org.uk/make-a-complaint/
This privacy notice was last updated on 12 May, 2022. We review our policies and procedures annually. We’ll post any changes we make to this privacy notice on this page and, where possible, let you know about any significant changes via email.